Sourcing research and advisory firm Aecus has revealed the winners for its 2015 Innovation Awards.
The awards cover sectors such as telecoms, banking, insurance, transportation, consumer goods and the public sector. Innovations delivered include digital process transformation, customer service re-engineering, artificial intelligence, robotic process automation and even predictive burglary analytics.
Here are 2015’s winners:
American Express Global Business Travel / EXL - Contract Term Optimizer and Analytics led transformation of profiling operations
Aviva / Wipro - Unisure Tech Refresh
Avon & Somerset Police / IBM - Risk-based predictive modelling to assist in the tackling of burglary
Blackberry / UST-Global - Telemedicine for Mobile Devices
Boots / UST-Global - Boots Flagship App
British Gas / EXL - Implementing Customer Outcome Assurance Model
CapitalOne / Wipro - Reducing 'Inquires as Defects'
Du Telecom / Wipro - NextGen Managed Security Intelligence Centre
Gatwick Airport / Fujitsu,Xchanging,Cisco - Unified Communications, Cloud, Connect, Collaborate
Guardian Life Insurance Company of America / EXL - Transforming New Business Case Installation
Hanover Insurance Group / EXL - A Step Ahead, Transforming New Business Process
Healthcare Service Corporation / Dell - Healthcare goes social
NEST / TCS - Enabling UK’s National Employment Savings Trust (NEST) scheme to deliver a national pensions scheme
Network Rail / CSC - My Work Application
Smith & Nephew / HP - Innovative invoice processing and collections process redesign
TalkTalk / Wipro - Sales through Service Transformation Project
Telstra / Wipro - Robotics Process Automation
UCB / Genpact - Finance Optimisation
Unilever / HCL - Unilever Operational Control Center
Virgin Trains / Celaton - Customer service improvement with AI
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Related: HP and Aecus Release ‘The Innovation Agenda’