Research conducted by The Hackett Group has found that many medium-sized cities in the United States are becoming increasingly popular as outsourcing locations for finance, IT and other business service operations.

The research found that an increasing number of US companies are opting for the likes of Syracuse and Jacksonville over cities in India, the Philippines and other prevalent offshore locations.

Verizon Communications is just one of many companies that has chosen to reshore, consolidating nearly 1,500 financial operations staff into two US-based service centres over the past two years.

Hackett Group has cited the following as the top US cities for outsourcing, according to their study: Syracuse, NY; Jacksonville, FL; Tampa, FL; Lansing, MI; Grand Rapids, MI; Atlanta, GA; Allentown, PA; Green Bay, WI; Richmond, VA; Longmont, CO.

The Group concluded that “the number of new business services jobs moving offshore has declined steadily over the past few years and will continue to do so, as companies reach the practical limits of the type of work in these areas that can be effectively offshored.”

You can find further details by reading the press release on the Hackett Group website.

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