The London Borough of Hounslow has extended its contract with Liberata. The extension, worth £9.5 million, will see Liberata manage the digital transformation and automation of its business processes.
Liberata originally won the contract in 2005, taking over from Serco to provide administration and call centre functions for Hounslow.
This has saved the council £22 million through the contract so far, with further savings planned to help fund schools and care for older people.
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