The UK Department for Work and Pensions (DWP) has contracted ServiceNow, the enterprise cloud company, to assist with the disaggregating of its largest IT outsourcing contracts.

The DWP’s aim is to increase efficiency and improve the delivery of its current set-up of IT services. The department currently administers the state pension and a wide variety of benefits to over 22 million claimants and customers.

Along with other targets, ServiceNow intends to “help gain insight into which services are not used, keeping only the ones the department considers necessary and useful” and “increase engagement with smaller, more specialized suppliers.”

“Service integration and management (SIAM) can help government departments to manage their often numerous service providers in a more consistent and efficient way,” said Kevin Tumulty, EMEA vice president at ServiceNow. “This helps them drive greater efficiencies and reduce the cost of service provisioning, resulting in better services.”

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