Outsourcing: Beyond technical expertise, part of the Grant Thornton International Business Report, has revealed that “intangible factors” are considered more important than “technical factors” when making an outsourcing business relationship work.

A higher number (56 per cent) of the 2,571 business executives interviewed thought service reliability was most important when selection an outsourcing provider, followed by provider cost (43 per cent), trust in the supplier (35 per cent) and understanding of the buyer’s business (35 per cent).

The report also found that payroll and HR are the most commonly outsourced back-office processes globally – 34 per cent of those surveyed outsource those functions or intended to do so. Finance and accounting processes was just behind at 27 per cent.

Read the full report for more.

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