arvato UK has landed a contract with NHS National Services Scotland (NSS) to deliver HR though the launch of an innovative online self-service platform.

NHS NSS provides shared services and strategic support to NHS Scotland. The organisation will roll out “HR Connect”, an HR system developed by arvato, to be used by 3,600 specialist NHS staff based in 24 different locations around the country.

The platform will provide those employees with 24-hour access to a wide range of HR policies, procedures, guidelines, tools, hints, tips and a library of FAQs. A similar arvato system is currently being used by East Cheshire NHS Trust and resulted in a 25 per cent drop in the number of HR helpdesk calls within its first year of implementation.

“The new system will enable staff to access the information they need and carry out their line management responsibilities without having to rely on the HR Service Centre that only operates in office hours,” said Jane Fewsdale, workforce information, systems and business support manager at NHS NSS.

“With our staff spread far and wide across the country, this is an important development for the organisation, making things easier for our employees while delivering efficiencies and reducing the administrative burden on our HR team.”

Sally Campbell, director of health at arvato UK, commented: “Together with the budget challenges organisations are facing, the clear link between employee-wellbeing and patient care, identified by the Francis Review, is driving HR departments to fundamentally change how they deliver services.

“Our central platform, which now delivers services to more than 40,000 NHS employees across the UK, was developed in a live NHS environment and will provide National Services Scotland with a wealth of best practice support.”

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