ISON BPO, the BPO and call centre services firm, has brought nine more contact centres to the African region this year, requiring an additional 5,000 employees.

The company currently has over 7,000 employees across 12 countries, including 10 centres in sub-Saharan Africa with 4,500 individuals working there.

Four of ISON BPO’s new centres are being set up in Nigeria, requiring a further 4,000 employees. The firm currently employs 1,300 individuals in the country, 99 per cent of which are local Nigerians. Airtel and AIICO are two key clients of the Nigeria-based centre.

Pravin Kumar, CEO of ISON BPO, said: “Nigeria has a huge potential for growth and development, especially with the availability of strong, vibrant and talented workforce. One of our visions for Nigeria is to upskill the local human talent and develop it as an Offshore Call Center hub and also add significant value for our customers both internally and externally.

“It should not be difficult to create 25,000 jobs in one-to-two years in this space and generate export revenue of around 400 million dollars in this space. It can then grow from there.”

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