There are few in the industry who would deny that outsourcing is undergoing a dramatic change. Many in the media are citing mass job losses; there are others claiming that the end of outsourcing itself is nigh.

The main cause for concern is new technologies enabling phenomena like robotic process automation, which is making it easier for former outsourcing buyers to backsource operations and provide them in-house. On the other hand, the same technology stands to empower service providers, allowing them to provide more efficient operations and focus even more on customer centricity.

Now it’s your chance to have your say: does 2020 mark the decline of outsourcing or will the industry thrive? The National Outsourcing Association has launched its “Outsourcing in 2020” campaign, beginning with a survey targeting outsourcing buyers, suppliers and those providing support services.

You can take the survey here:

https://www.surveymonkey.com/r/8NMRWCG

Those that participate will be able to receive the full research report in November, months before it is officially published in the Outsourcing Yearbook 2016.

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Related: The Outsourcing Yearbook 2015