HP and IBM have received two of the highest Net Promotor Scores (NPS) in the IT service provider industry, a report published by the Temkin Group has shown.

The same research showed that Accenture Consulting received the lowest NPS score among all technology vendors included within the report. They were joined at the bottom by CA Technologies, Hitachi, Wipro and Deloitte, all of whom wound up with NPS scores of 10 or less.

SAS Institute’s overall score – 57 – was the highest recorded by an IT vendor (with non-outsourced engagements included), with HP Outsourcing, IBM Global Services, Oracle Outsourcing and Dell Outsourcing also joining them with scores well above the average.

The Temkin Group has been evaluating NPS results for 62 specific service providers over the past four years.

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