Gloucester City Council has opted to extend its current outsourcing contract with Civica for another three years, lengthening the deal until at least October 2021.

The council has achieved savings to the tune of over £200,000 a year thanks to its collaboration with Civica, and expects the three-year contract extension to reduce costs by another £100,000. The outsourcing partnership has also allowed Gloucester City Council to increase the amount of council tax it collects and has vastly improved the efficiency of its benefits-claiming process.

The original deal involved the provision of the council’s IT services. However, in 2014 the council increased the scope of the contract, outsourcing back office, transactional and corporate support services to Civica.

Cabinet minister David Normal heralded the success Gloucester City Council’s outsourcing: “It demonstrates how a public-private partnership can help local authorities achieve savings while continuing to deliver an excellent service to the residents of Gloucester. I am pleased we will be continuing this partnership arrangement.”

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