Capgemini has announced that it has signed a new five-year contract with Nationwide which will revolve around the provision of IT infrastructure services.

The global service provider’s three main areas of focus will be service integration, service desk operations and end user services. The aim of the collaboration will be to improve user experience for the building society, as well as to meet growing customer demand and achieve Nationwide’s goal of becoming the number one choice for financial services in the UK.

According to a recent Everest Group report which identified the UK’s leaders in digital banking, Nationwide is currently below average in terms of digital functionality but above average for the business impact of its digital capabilities. The report ranks Nationwide well behind frontrunners Barclays, Lloyds, HSBC and Santander.

Capgemini will also supply scalable contract compliance and optimisation (CCO) services through its BPO team for greater visibility and control of Nationwide’s IT vendor ecosystem, which should result in cost savings, risk avoidance and better informed decision-making.

Craig Conte, head of CCO at Capgemini, commented: “This is an excellent example of how Capgemini can combine strengths across different business units to deliver an assembled-to-order solution that addresses our clients’ needs.

“Capgemini’s Infrastructure Services business has a terrific product in Service Integration, and with its layers of technology, process and service, CCO complements it extremely well to deliver a single solution that drives business outcome of greater value in and greater cost control over vendor relationships.”

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