Contact Centre Managed Services (CCMS) UK Ltd has launched an innovative new service to help clients find the best outsourced contact centre to meet their requirements.

Contact Centre Locator offers two free services to either find an outsource contact centre for a client’s needs, or review a client's existing outsource arrangements to make sure they are getting value for money and the right level of performance from them.

The software was developed in reaction to demands from CCMS clients, where clients needed reliable outsource partners but did not have the experience or knowledge of the market to be able to find the most suitable partner.

"Outsourcing customer contact can be a complex undertaking for clients to get the right performance and service delivered at the right cost. Commercial arrangements between client and outsourcer need to strike the right balance between risk and reward to make sure that the right return is delivered,” said Liam Smith, managing director of CCMS UK Ltd.

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