RAC Limited, the UK-based automotive services company, has signed a deal with Getronics for the provision of IT services. The deal will see RAC using Microsoft’s Azure as its cloud platform.

Getronics will also be in charge of running infrastructure as a service (IaaS) and disaster recovery as a service (DRaaS), as well as providing IT support for staff in three UK locations and other datacentre services.

The five-year deal is an extension of a contract signed in 2011 between the two companies for the development of RAC’s IT infrastructure. According to Steve Goodwin, CIO of RAC, “Getronics has delivered a highly agile solution which enables [them] to be nimble and flexible in what is a highly demanding, competitive and time-pressured industry.”

In an attempt to cut costs without sacrificing customer satisfaction, RAC uses automation in its service desk, as well as a cloud-based telephony and customer relationship management service. The company says that since the introduction of the latter in April 2015, customer satisfaction ratings have increased and the proportion of abandoned calls has been cut to less than three per cent.

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