Ofcom, the UK’s communications regulator, has announced it will outsource its IT management, including help desk, data centre and application management services, to NIIT, an Indian IT services provider.

The contract, which lasts for 6 years and is worth £23m, sees NIIT implementing a service delivery model with new service management processes and tools.

According to David Doherty, Ofcom’s ICT director, “We set out to select a partner who will align well with our organisational culture, manage the transition smoothly, provide a robust technical solution and focus on innovation. NIIT Technologies’ solution for Ofcom fits well to these needs.”

NIIT Technologies EVP, Satya Samal, declared that the NIIF “is confident that we will be able to deliver value to Ofcom through our strong understanding and proven capabilities in the application and infrastructure management services domain."

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