For the second in a row, Firstsource Solutions has taken home the award for Outsource Contact Centre of the Year at the Welsh Contact Centre Awards held in Cardiff last night.

The annual ceremony celebrates the best of the Welsh contact centre industry, which contributes £650m to the country’s economy.

According to Sandra Busby, Managing Director of the Welsh Contact Centre Forum, “The sector is enormously important to the Welsh economy and contributes a huge amount both financially and socially to communities throughout Wales”.

Firstsource owns one of Cardiff’s largest contact centres, which employs over 1000 people. Last week, the company announced its plans for the creation of a further 300 jobs in Cardiff.

In a press release following the award announcement, Kathryn Chivers, Firstsource’s VP of Sales Operations declared that “the win is testament to the hard work and dedication of our superb team in Cardiff.”

“As we continue to expand our operations in Wales, we are always on the lookout for talented and motivated people to join our team,” she concluded.

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