Capita has won an extension to its customer service outsourcing contract with Debenhams.

The department store operator has decided to extend its contract with Capita until the beginning of September 2022 – valued at £72m in total.

The contract includes the provision of Debenham’s customer services function, the support of multichannel growth with the provision of insight as well as data analytics, and the managing of its online and retail store ordering and delivery services.

Andy Parker, Capita’s CEO, said “throughout our relationship with Debenhams we have helped the business develop and grow, and have successfully worked together to innovate and enhance the Debenhams customer experience… Capita will continue to provide excellent levels of customer services and through further we will support the business’s goal to deliver a world class customer proposition.”

For weekly news updates, subscribe to our email newsletter

Related: Capita - Salford City Council partnership extended for three years