Capita has announced that it has secured a five-year contract for customer management services with Tesco Mobile, valued at £140m. The partnership will commence on 1st August 2016.

Capita will be contracted to improve Tesco Mobile’s customer service proposition through innovative technology and design.

Andy Parker, Capita’s CEO, commented: "With more than 4.6 million customers in the UK, Tesco Mobile is a quality brand renowned for its excellent customer services and, as a result, market leading levels of customer satisfaction. Capita is ideally placed to work in close partnership with Tesco Mobile to continue to enhance the customer experience through greater knowledge of customer behaviours, technology advancements and innovation."

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