Global business outsourcing provider Arvato has entered a strategic partnership with Blue Prism to offer Robotic Process Automation (RPA) to help councils deliver back-office transformation.

The partnership will see Arvato use the cutting-edge automation software to provide local authorities with an end-to-end solution of identifying, designing, building and monitoring automated processes, providing RPA-as-a-service and consultancy and training.

Arvato will use the innovative technology to help current and future clients in local government automate transactional back office functions, such as revenues and benefits, HR, payroll and finance, increasing process speed and efficiency while freeing up employees to deliver front-line services.

The move follows a successful implementation of the technology within Arvato’s partnership with Sefton Metropolitan Borough Council. RPA is completing back office processes with 100 per cent accuracy while making significant savings on resource – for example, in the revenues and benefits department the time taken to input a council tax direct debit has been reduced from five minutes to less than one. Employee satisfaction has also increased as a result of removing the mundane tasks from staff’s day-to-day routine.

Related: Blue Prism’s Software Robots on the Rise

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