US firm Concentrix will not be getting a renewed contract with HMRC to cut tax fraud and overpayment. Concentrix won the contract last May in a deal worth £75 million said it worked "within the guidance set by HMRC". However, a statement from HMRC chief executive Jon Thompson said: "While it's right that we ensure that tax credits customers only receive the money to which they're entitled, it is vital that those customers have a high level of service.” HMRC will redeploy 150 staff members to ensure customers can get through to advisors so they can resolve issues.

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