Sitel, global leaders in outsourced customer experience, has opened 2 new sites in Coventry and Plymouth and increased capacity following a transfer to a new site in Newcastle. The expansion will create more than 1100 jobs by February 2017 and shows its commitment to the UK. Karl Brough, General Manager for Sitel UK & Ireland, commented: “In the last 12 months we have seen phenomenal growth as today’s brands increasingly outsource their customer service in order to meet continued pressure on cost, customer expectations for higher quality and rising levels of complexity”.

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