The Prime Minister of Jamaica, Andrew Holness, says that the government is working on legislation to make Jamaica the country of choice for BPO. He said emphasis is being placed on providing a suitable and reliable infrastructure, favorable doing-business environment, and a high-quality English-speaking workforce to boost investment in the sector. “BPO is not an option in this global world; it is an imperative for companies seeking to maintain competitiveness,” Holness said of the industry.

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