Kingston upon Hull City Council has extended its strategic partnership with Civica, a leader in software applications, digital solutions and outsourcing, with a new BPO contract to take on contact centre services ahead of its year as UK City of Culture 2017. Civica will deliver contact centre services for Hull City Council, which receives an average of 70,000 calls each month, provide the underlying telephony infrastructure and support the authority in its strategic digital and communication transformation.

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