Malaysia’s telecom giant Axiata Group Bhd’s, Sri Lankan subsidiary Dialog Axiata has announced plans to form Dialog Business Services Ltd, a company that will provide business process outsourcing (BPO) services. Dialog Axiata, an 83.3 per cent-owned subsidiary of Axiata is headquartered in Colombo and is Sri Lanka’s largest telecommunications service provider and commands at least 50 per cent of the Sri Lankan mobile market. Axiata’s move is in line with other regional players who are shown interest in Sri Lankan BPO industry as Colombo-government has been backing the BPO industry for employment generation in suburban and rural areas. Trying to make Sri Lanka an Information and Communications Technology (ICT) hub, the government established ICT centres throughout the country to improve awareness in IT and boost skills.

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