Customer services dominated the UK outsourcing market in 2016 while the sector remained stable in the face of high economic and political volatility, according to the Arvato UK Outsourcing Index. The research, compiled by business process outsourcing (BPO) provider Arvato and industry analyst NelsonHall, revealed customer services contracts accounted for 17 per cent of UK outsourcing spend over the year, with a total value of £1.04 billion (2015: £449m), up from seven per cent in 2015.

Arvato-UKOutsourcing-Infographic-Design-Fullyear-2016_V3.pdf