SSON Talks is a collection of outsourcing professionals sharing their remarkable stories and inspiring journeys. Listen, view and read before the flagship 2012 SSON Week in Amsterdam 14 - 16th May.

Jacek Levernes talks on global business services. Jacke's most improved metric in an SSO was a 45% cost reduction from standardisation and process improvement (efficiency).

Patrik Forsstrom talks on verticalisation: "I'm very happy for us that we were able to establish our captive center in Estonia moving Accounts Payable, Accounts Receivable and Payments maintaining high top management and customer satisfaction within a short timeframe. 1Q2012 new processes to be transitioned from Finland to our center in Estonia."

Eric Simonson talks on shared services impact on global markets. Eric's industry prediction is an increasing drive for industry-centric global services strategies and solutions. Much of the growth in global services has come by leveraging lessons that apply across most industries. With the rapid maturation of the market, an increasing openness to consider more “core” activities

Juan Manuel Garcia Moreno talks on collections optimisation: on time & ahead of target.

For more information please visit the SSON Website