Everis is an employee-owned multi-national consulting company offering business and strategy advisory, transformation programs, solutions integration, technological applications maintenance and outsourcing services.

Have you seen a market change in recent years in North America?

Absolutely, people are beginning to understand the attraction of offshoring but they are also times for the need for collaboration with much more of a near shore focus. It doesn’t matter about the location, what’s really important is the delivery model.

How do you feel the cloud will evolve sourcing models?

I think cloud is going to have a fundamental impact, at the same time we’re seeing a new complexity in sourcing models. The cloud allows for much more sophisticated forms of integration. To achieve savings and for the business to use the service to enhance its strategic direction, integration is going to become that more important and from a technology perspective more sophisticated.

How does everis ensure that it remains flexible in times of recession?

everis has seen dramatic growth since its conception in 1996 through to today, there’s really been only one year in the last 10 where we haven’t had double digit growth. Over the recession we’ve seen growth, we feel that our values with focus on entrepreneurship and focus on talent, with our willingness to invest in talent and education driving this. To remain flexible it all comes down to having the right attitude and people.

In terms of tackling misconceptions of the Outsourcing industry, what do you feel could be done?

Clearly there are misconceptions, but I do think part of it has to be proving the amount of jobs that outsourcing produces within the UK. This is not known and we need to do a much better job in showing this to the public.

What are some examples of best practice at everis?

One of our strongest examples is the transition phase. We have put together what we’re calling transition certification. It’s an internal group which is very metric focused, a best practice team which interacts as an advisory with every transition and interacts with the project manager to show milestones where they need to see innovation.

I think it’s really helping to focus consistency in transitions. What we’re trying to with this transition certification is to codify best practices and use this advisory board to ensure that these best practices are being followed.