Companies such as TCS, HCL, Wipro and Infosys are suffering from attrition rates ranging from 15% to as high as 25%. This is coupled with increasing salaries in an economy where at the moment inflation rates are spiralling out of control.

Traditionally, the main issue with offshoring was the difficult processes of communicating with the teams based overseas. This resulted in long distance phone calls and work taking place across different time zones. Now the issue is managing teams where there is increasing turnover and quality of service is being negatively affected. Yes you do sometimes get a lower cost but there is always a downside.

However, by implementing an automated solution, businesses would benefit from significant cost savings, a local based (same country) solution and a tool which can look after itself and adapt to its environment - eliminating management time and workers spending unnecessary time on mundane daily tasks.

Automated technologies can learn from human behaviour, meaning that simple everyday tasks can be handed over to IT systems and solved before human intervention is required. By doing this, businesses will eliminate certain risks such as putting key operating processes in someone else’s hands and overseas. This approach will also allow businesses to reap certain financial benefits as outsourcing and management costs are reduced as the solution will effectively look after itself and be scaled up and down as necessary.

The key to a successful outsourcing process lies in evolving technologies. By using automated and industrialized solutions which take the hassle and time away from staff on a daily basis, businesses will be able develop their business and get the most out of their existing employees