HR and Talent Management NOA Steering Committee

Yvonne Williams, NOA board member, chaired this event and stated how the committees are used as an opportunity to share key insights and create thought leadership on this topic through a HRO best practice guide.

Karene House, Principal Advisor, KPMG, presented key findings from the KPMG Q2 Pulse Survey.

Karene said: “Taking into account all areas of outsourcing demand, HR accounts for around 8%. Shared services is shown to be a proven model for support services and is actually influencing what is outsourced in the first instance.”

KPMG Pulse Survey Highlights

What’s Hot

- Software as Service

- Platform BPO

- Hybrid delivery models

- Single process deals

- Global sourcing

- Customer service orientation

- Renewal with extensive restructuring

What’s Not

- Multi Process HRO ‘mega deals’

- “Transformation”

- Up-front investments

- Differentiation via extensive customization

- Excessive ERP

- Standard model for all geographies, irrespective of scale.

Adele Haldenby and Emily James, BP, presented an outsourcing case study which outlined the complexities involved when outsourcing skills, systems and processes.

The group was unanimous in that an outsourcing agreement should always be collaborative and shouldn’t involve high levels of micro management which can put a strain on your own organisation and stifle innovation.

It was agreed that the best practice guide would be based around the following points with the next steering committee to be held towards the end of October.

Best Practice Guide

• Understanding the case for change

• Rightsourcing

• Supplier Selection (technology / cultural fit)

• Contract Negotiation

• Transformation and Innovation

• Partnership

• Governance and Retained (what does good look like)

• Exit Strategy

To access all write-ups and slides from NOA events – please log into the NOA website at www.noa.co.uk