On Wednesday 27th June, the European outsourcing Industry gathered together for the Annual European Outsourcing Association Awards - the premier awards ceremony that celebrates pan-European outsourcing best practice. The event took place at the prestigious Law Society in Central London.
Following a comedy set from host Hal Cruttenden, the ceremony got underway…
The winners were:
BPO Contract of the Year: arvato and Microsoft
The BPO partnership covers global contract-to-invoice processes for four major lines of Microsoft’s business that together represent 90% of the company’s revenues, or more than $60billion in FY2011. With unique scale and complexity, the global BPO contract serves customers in 152 countries from six locations worldwide (Dublin, Reno, Fargo, Monterrey, Singapore, Manila). It employs 1,100 people dealing with more than 4,000 individual processes in 15 languages.
IT Outsourcing Project of the Year: Luxoft and Hotwire Inc
This was a closely contented category, however the Luxoft and Hotwire entry illustrated a lean and agile international case study, whereby the service provider was truly embedded with their customer and its future growth. It clearly demonstrated best practice and was deemed of an exceptional standard.
Outsourcing Service Provider of the Year: BDO
BDO have invested in quality and in-country services, enabling its customers to confidently move from a diverse international multiple suppliers to one international (but working locally) supplier, which allows SMEs to operate as if international. The judges felt this was an impressive pan-European solution and the depth is demonstrated not just by the financial results but by the wide range of customers BDO provides these services to. The support provided, particularly to SMEs, is very encouraging in the current economic climate.
Outsourcing Advisory of the Year: Proservartner
The entry from Proservartner was extremely high quality. It is clear that Proservartner have found a unique method to combine their social objectives with a powerful corporate proposition. The case studies were unique, detailed and illustrated a focus on quick returns on investments, whilst ensuring the delivery of excellence. Proservartner manage to combine a focus on thought leadership with a drive to demonstrate value for their clients - and risk significant fees based on this delivery.
Offshoring Destination of the Year: Morocco – MedZ Sourcing
After careful consideration the judges felt there were two leading submissions; from South Africa and Morocco–MedZ Sourcing. However there can be only one winner and the award went to Morocco by a narrow margin. Morocco's strong points include: a wide range of services, a stable political environment, and leading brand testimonials, combined with geographic, cultural and linguistic proximity for European companies.
Outsourcing End-User of the Year: Merck
Merck Shared Business Services’ submission covers a $56million agreement running over 5 years and spanning over 50 countries. Merck consolidated its outsourcing agreements from 8 suppliers to one (Genpact) to deliver finance and accounts services and IT and HR helpdesk services. Over 5 years the agreement will deliver $15m in net savings from the consolidation plus 30% operational expense savings over the term. A benefit sharing agreement is helping keep things on track for both parties.
Award for Innovation in Outsourcing: Genpact - Smart Enterprise Process
Genpact has developed the first scientific, methodology, Smart Enterprise Processes (SEPSM), for managing business processes; SEP can deliver 2–5X the business impact compared with traditional approaches. This service offers a truly innovative business insight and is a great example of targeted analytics. The judges felt that Genpact provided an excellent submission in a very strong category.
Award for Corporate Social Responsibility: SPi Global
SPi Global has achieved an ambitious goal of generating 20,300 employee volunteer hours to help youth by holding simultaneous CSR programmes within 24 hours across the company’s global locations. They also have an innovative way of contribution by gain share to the benefit of their clients, their staff and the charities they support.
With all targets exceeded, the judges selected this submission as the winner due to its excellent objective, implementation and the fact it has clearly helped so many.
Award for Best Multi-sourcing Project of the Year: Centrica - British Gas
The judges felt the Centrica/British Gas submission was extremely detailed and very convincing. It demonstrated a true partnership between four big players in the IT outsourcing arena, plus spanned across several countries.
European Outsourcing Association Chairman and EOA Awards Co-host, Martyn Hart said: “Outsourcing professionals really are the pillars of the European business community these days– all of us here have a great responsibility towards the communities in which we work, the tax payers who fund public sector expenditure, those that work within the private sector and everyone who consumes the services. We have a responsibility to everyone in our communities, to get Outsourcing and shared services right. Which is why these awards are so important; they celebrate best practice, they celebrate getting it right. These awards are a major initiative toward making outsourcing and shared services consistently successful. Congratulations to all of the deserved winners.”
