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While the outsourcing industry has matured exponentially since its early days, and while new disruptive technologies are changing - almost by the hour - the provider community’s cost base and ability to deliver services in an extremely agile manner, outsourcing contracts themselves have tended to evolve at a much more leisurely pace. This will not be the case for much longer: a more experienced and educated buyer community is increasingly keen to see more adaptive, responsive contracts focused on outcomes and reflecting innovations such as cloud computing and intelligent automation which they see as sources of cost savings as well as of contract terms more sympathetic to their rapidly evolving market landscapes. The community now needs to investigate how to bring contracting and ongoing relationship management up to speed whilst respecting the commercial imperatives of suppliers, to ensure the contract – the very heart of the outsourcing model – remains fit for purpose in a very dynamic world.


Events under the 'SME Code of Conduct' initiative will be working groups aiming to reconsider the way of contracting. All events will be held at DLA Piper. 


24/09/19- SME Code of Conduct


Closely linked to the SME Code of Conduct programme, we have launched the Legal Helpline with DLA Piper. This is the first of its kind and allows members 25 minutes of free legal advcie when they call the hotline. To find out more information about this, see our Legal Helpline page. 

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