As we come to the end of the most tumultuous year, we must reflect on how well the industry has performed. Trust between customers and their service partners increased throughout the pandemic as companies worked tirelessly to ensure optimum service delivery – often against all odds. As a result, the industry grew in positive reputation and also in size and greater growth is predicted for the years ahead as business and technology services will be front and centre of companies’ and Governments’ restart strategies.
But, it can not and will not be business as we knew it.
Global operating models are changing
Gig is rapidly coming to the fore
Working from home is here to stay
The move to service provider 2.0 has accelerated dramatically
The sourcing eco-system is changing on a pin
New contracting models are emerging
Legacy is finally being turned off in favour of cloud
Digital is permanent not a transformation
Join the GSA to look at the future of the industry at our sourcing predictions event.
Hosted by the GSA CEO, Kerry Hallard, speakers include:
