THE HOME OF THE GLOBAL SOURCING STANDARD
So many technologies have been overhyped. Vendors, analysts, influencers and consultants create this false burning platform and a FOMO. The reality is often that the technologies cost more in both time and money than the benefits they deliver. Sometimes good old-fashioned human processing is the best solution.
We’re all a lot more clued up on collaboration tools such as Teams now that were working from home. Have you considered the use of these tools within contact centres and how might they impact the future of customer service delivery? There’s so many new technologies out there, but which of them can have a positive impact on delivering customer experience and enhance the performance of an agent?