THE HOME OF THE GLOBAL SOURCING STANDARD

Covid-19 Webinars

HANDLING COVID-19

The GSA addressed key and upcoming issues surrounding the global pandemic in an exciting webinar.

COLLABORATING IN A PANDEMIC; USING THE GSA STANDARD TO MANAGE SOURCING RELATIONSHIPS

COVID-19 and the resulting global lock down has put a huge strain on service delivery around the world. Call centres in India, the UK’s biggest delivery destination, almost closed overnight, with limited contingency planning for a wholesale, global close down.

This covered:

  • Relationship management is a combination of science and art
  • How to grow trust even in times of crisis
  • Governance problems
  • Managing fluctuating performance
  • Review of risk approach
  • Disaster recovery, business continuity and exit plans

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