DAY 1 ROUND UP

Opening Comments from BASIS

H. E. Ms. Saida Muna Tasneem, High Commissioner of Bangladesh to the United Kingdom

An Introduction to Perfect Sourcing

Kerry Hallard, CEO of the GSA

Chris Halward, Executive Director of Professional Development at the GSA

Perfect sourcing is the nirvana that we are working towards as an industry. We’ll be opening the Festival with our keynote speech on the business value that perfect sourcing can deliver to organisations. Today organisations can source any service from anywhere in the world but doing it well is a very fine art that delivers immeasurable benefits. We will be signposting you to everything you need to be thinking about as you progress on your own journey to perfect sourcing. 

An Industry Influencer View of the Current State of the Industry

Tom Reuner, Senior Vice President at HFS Research

Nitish Mittal, Partner at Everest Group

John Sheridan, Associate Principal, Business Transformation Sourcing, The Hackett Group

Fireside Chat: How can our industry learn from contracting in the construction industry?

Edward Vera-Cruz, Solicitor (Head – Commercial Legal) & Senior Commercial Advisor at Southern Water

Launch of the GSA Contracting Standard Terms

David Jones, CEO & Founder of Claus.ify

Christopher Bates, Partner at Ashurst

Philip Allery, Director at Prescience Outsourcing

The GSA’s contracting workstream have developed a GSA standard terms contract for small projects, such as professional consulting services or possible BPO services. The aim is to assist the industry in working with smaller players.

The Automation Platform to House the Standard Terms: Claus.ify

David Jones, CEO & Founder of Claus.ify

A look at the Global Talent Crisis

Kerry Hallard, CEO of the GSA

DESTINATION SHOWCASE: BANGLADESH, BASIS

Mr. Russell T. Ahmed, President, BASIS

DESTINATION SHOWCASE: SOUTH AFRICA, BPESA

Andrew Briggs, BPESA UK Representative

South Africa has been awarded the Top CX Offshore destination for the second year running.  Join National Trade Body BPESA for an overview on South Africa’s GBS and BPO sector which will unpack why the destination is seeing growth of CAGR 28% year on year for the past five years.  Understand more about the country and identified priority sectors approach to ESG, DEI and Impact Sourcing and learn how BPO’s and Clients will benefit their customers by setting up and outsourcing to SA.  With mature and established service, solutions and capabilities across English speaking CX voice and sales, depth in Professional and Shared Services and growth in Digital and ITO, South Africa is a must consider offshore destination to add to your geographical strategy.

Open Talent as a solution to the Talent Crisis

Barry Matthews, CEO at Open Assembly

Praveen Prabhakaran, Managing Director at UST

Plenary Closing Comments

Ms. Samira Zuberi Himika, Senior Vice President, BASIS

Our headline partner, BASIS, shares their views on the morning sessions.

CX Best Practice – A Return to the Fundamentals of Sourcing

Graeme Matheson, Member of the GSA Executive Council and Planning & Performance Lead at John Lewis & Partners

Webhelp and Halfords - A Transformational Customer Experience Partnership

Mark Guest, Managing Director - Retail, Webhelp

Hear how both partners have worked closely together using an insight led approach to transform the Halfords customer journey and drive increased levels of digital engagement for the leading UK retailer

View Mark's slide deck here

Real-world examples of how Conversational AI can Improve Customer Experience?

Dr. Ronald Ashri, Co-founder of Open Dialog AI

Launch announcement for GSA Service Provider Sustainability Maturity Assessment

Kerry Hallard, CEO of the GSA

Hemant Puthli, Managing Director and Partner at Neo Group

What is the GSA doing for the ESG agenda?

An Introduction to Supplier Diversity and SDUK

Sunita Hirani, Head of SRM at Guy’s & St Thomas’ NHS Foundation Trust

Farida Gibbs, CEO at Gibbs Hybrid & Chair for Supplier Diversity at Cabinet Office

Members of the Council for Supplier Diversity UK introduce their definition of supplier diversity, what it means to them, website and resources available to the community.

Supplier Diversity and Inclusion, The Business Case, Journey and Success Stories

Louise Harries, IBM Consulting Public Sector Buyer and UK, Ireland and Nordics Supplier Diversity Lead

SDUK Panel Discussion: Collaborate to Drive More Impact

Chaired by Kerry Hallard, CEO of the GSA

Gill Thorpe, CEO and founder The Sourcing Team

Alexandre Maria, Global Managing Consultant, The Clear Company

Matt Dabrowski, CEO and Founder Out Britain/Out Scotland

Hear from experts from all angles how you can all contribute to driving more business in the hands of diverse and small suppliers.