Prestige Technology Solutions (Prestige) is an experienced technology company formed in 1989, renowned for delivering expert technology and infrastructure solutions to UK businesses of all sizes. It was established during the boom years of the dot.com revolution in the late 1990s, and now in the more challenging economic downturn, Prestige has become a trusted IT advisor to many of its customers by offering an expanded portfolio of solutions covering the main aspects of the ever broadening IT landscape including cloud computing applications, mobile devices and virtualisation infrastructure.

Prestige Technology Solutions.pdf

A business outsourced its entire telecoms network to cut costs and re-focus on its core business. This turned out to be a complete failure with increasing costs and decreasing service quality. The main reason for the failure was that the management had rushed to enter the relationship with the vendor. Too little time was spent on developing a good contract and several mistakes were made. The contract, though very long, was not precise.

Outsourcing Contracts.pdf

The bottom line clearly shows an increase in productivity with a decrease in cost whilst delivering a better a client experience driving retention.

Oliver Mtivity.pdf

Challenge: A highly successful telecommunications company, operating in five countries and employing over 3,000 people worldwide, had ambitions to treble its turnover over the following three years.

Offshore Telesales.pdf

Market assessment of suppliers:

The NRA hired external consultants to carry out a Global Best Practice Study to identify an initial list of potential ESD suppliers, determine the feasibility of implementing a barrier-free tolling system, identify best practices and highlight any potential risks and challenges in the current market place.

The main challenge was to launch the operation of a newtype (“first generation”) ofelectronic road pricing on the busiest motorway in the State and successfully collect tolls from up to 100,000 vehicles from the first day of operations and over 1,400,000 individual vehicles within the first six months.

NRA- The Prepare Phase.pdf

In the past four years in operation the NRA have achieved successful results evidenced by satisfied customers, an ever expanding customer base and strong revenue growth during tough economic times. The approach of partnering and collaboration with their suppliers in the management of the business (as opposed to adopting a more conservative and traditional contractual relationship with little or no innovation encouraged) has enabled them to introduce and manage change successfully across a number of business areas and they will continue in this manner to deliver further improvements across the business.

NRA- The Optimise Phase.pdf

Supplier Management:

In the Prepare Phase the evaluation team reviewed the suppliers who responded to the EOI and developed a shortlist of suppliers to receive the RFT.

NRA- The Evaluate Phase.pdf

Supplier Selection:

The contract to design, construct and supply the new tolling system was awarded to BetEire Flow (a French consortium of two major French firms - Sanef and CS) in March 2007 following a competitive procurement competition.

NRA- The Commit Phase.pdf

An Environmental Impact Statement (EIS) was prepared for the M50 Upgrade Scheme identifying the West-Link toll facility as a contributing factor to delays experienced by road users on the M50. The EIS presented the case that a barrier-free tolling system would unlock significant additional benefits for users and the environment than would otherwise have been the case with a conventional plaza tolling. In particular, the EIS identified that the proposals would increase the capacity of the Motorway, enabling road users including buses, taxis, commercial vehicles and private cars to benefit from significantly reduced traffic congestion and increased average traffic speeds both on the M50 and also on the radial routes approaching the M50. The replacement and upgrade of the tolling system was therefore a critical element of the overall M50 Upgrade Scheme.

NRA- The Assess Phase.pdf

The National Outsourcing Association (NOA) delivers approximately 30 events per year for its members (buyers, suppliers and support services) and speaker slots can be secured by corporate, premier or buyers members only by submitting to our “call for papers”. These member events are open to all member types however, if you are looking to target a certain audience, for example just buyers involved in ITO and/or those in the BFSI sector, then we can create a bespoke event management proposal for your organisation. We utilise our existing relationships and 18,000+ strong outsourcing database as well as target new data to secure your required delegates.

NOA Event Management Services.pdf