The NOA partners with Buffalo Communications.

NOA.pdf

The National Outsourcing Association (NOA) is a UK-based, not-for-profit trade association. It is completely independent, with a focus on communicating the benefits of strategic outsourcing, sharing best practice and providing networking opportunities.

National Outsourcing Association.pdf

Middlesex University succeeds in offshoring core operations to India.

Middlesex University Offshoring.pdf

A presentation on new ways of working by Steve Knight, Deputy Vice Chancellor, Director of Corporate Services.

Middlesex University.pdf

Microsoft entrusted the processing of 90% of the company’s global revenues to arvato to create innovative global BPO partnership.

Microsoft Arvato.pdf 

TEAM International partners with Lulu Enterprises, Inc to support publishing on demand business.

Lulu.pdf

L'Oreal and Xchanging partner in an innovative approach to indirect procurement. 

L'oreal.pdf

KenCall is East Africa's leading contact centre. The Kenyan company was enjoying great success in the USA and the next move in its strategic development was to break into Europe, via the UK. KenCall appointed Buffalo Communications to be its PR and marcomms partner (effectively its UK-based marketing department) to help it achieve prominence as a serious player among UK contact centre decision makers. The business objectives were stated as follows:

• Strong name awareness

• Positive brand associations and perceptions

• Increased propensity to be invited to tender

• Definitive sales pipeline

• New UK contracts

  KenCall 2.pdf
  

KenCall Partnership with Buffalo Communications.

KenCall.pdf

One of the leading IT services companies in the world, the company turnover exceeds £1.5 billion and employs more than 14,000 people in over 20 countries. One of its core services is providing IT Helpdesk support for the hard aware and software used by thousands of customer staff in over 50 countries. Every day 2,000 contact centre based staff handle over 40,000 calls in 14 different languages, 24/7, 365 days a year.

IT Help Desk.pdf